What must you do if the eligibility criteria are incorrect for the employee population after initiating Open Enrollment?

When the eligibility criteria are found to be incorrect after Open Enrollment has been initiated, the most appropriate action to take is to cancel Open Enrollment. This step prevents any confusion or complications that may arise from allowing employees to enroll under incorrect terms. The integrity of the enrollment process is crucial, as it ensures that only those who meet the stipulated criteria can participate and receive benefits.

Cancelling Open Enrollment allows the organization to reassess and correct the eligibility criteria before reinitiating the process. It ensures that all employees are informed with accurate information and that any enrollment decisions made under outdated or incorrect criteria are voided, thus maintaining compliance and fairness within the benefits program.

Once the necessary adjustments have been made to the eligibility criteria, Open Enrollment can be restarted with clear guidance for all employees, ensuring a smooth and equitable enrollment experience.